This is a workbook for executive leadership, managers, and supervisors in government that provides a step-by-step approach to implementation of the ASQ/ANSI G1 standard. It shows managers how to develop work unit operational plans that can actualize current best practice knowledge, and steps to the next level of performance excellence. Implementation also allows for self-evaluation, as well as for objective scoring of work unit efficiency and effectiveness in comparison to quality industry best practices. This book provides the basis for uniform and objective quality scorecards in every office, program, and division, and in Executive Leadership functions. It is based on the use of the principles of quality management. It shows how to implement objective maturity models for workflow systems and processes in every unit of your organization.
Topics included are:
- The Application of Quality Practice to Key Workflows
- Defining your Processes and Systems
- Understanding Best Practice Operational Plans for Workflows
- Defining and Applying the System Framework
- Defining Principal Activity Group with Name, Purpose, and Requirements
- Identification of Influencing Factors/ Causes
- Adding and Refining Measures, Metrics, and Indicators
- The Tools and Practices of Quality Science
- Introducing the Quality Maturity Matrices
- Scoring System Maturity
- Scoring Process Maturity
- Performing Examinations and Audits
- Developing Performance Scorecards
PDF and epub versions are now available for only $30, and can be ordered by scanning the PayPal QR code below. (Both versions are provided for that one low price).
Printed versions are available for $60, including shipping anywhere in the North America.
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