Commited to Exellence in Government
Workbook now available for purchase:
Evaluating the Quality of Government Operations and Services
This workbook presents a new structure for scientific operational management. It challenges all managers and supervisors to objectively evaluate their use of industry acknowledged quality practices through creation of maturity models for their processes and systems.
Richard Mallory and ANSI G1
Chair-Elect of the ASQ Center for Electoral Quality and Integrity (CEQI), Sacramento, CA.
Mr. Mallory is a management consultant who specializes in operational assessment and the application of quality management in organizations. He was the principal author the ASQ/ANSI G1 standard, which provides an objective and uniform method for evaluating the maturity of processes and systems in organizations. He holds a MA degree in management and is a Certified Quality Auditor (CQA) and Project Management Professional (PMP). His background includes 12 years in executive management of government agencies at the Federal and State levels, and over 25-years’ experience as a consultant, trainer, and performance coach for all levels of government… Read More
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Richard Mallory and the ANSI G1 Standard
“Guidelines for Evaluating the Quality of Government Operations and Services.”
Mallory Management Services
Learn About Government Quality Standards
Other Books by Richard Mallory
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Discussion Blogs
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