Richard Mallory

Three new realizations are emerging in the government quality profession, that could eclipse and re-structure what we think we know about quality.  The new realizations are: 1) That we have missed out on defining a critical part of our essential body of knowledge; 2) That we have overlooked a principal means of tracking the use […]

It never occurs to those in the quality industry that all of our standards violate a primary rule of lean practice – we build them as push systems rather than pull systems!  They all depend on top leaders to recognize and push whatever standards are being talked about at the moment – from quality management

When you say the word civility, you are describing perhaps the most essential component of a   peaceful, productive society for everyone everywhere.  And while civility is something that is perhaps taught by parents and hopefully embodied by most of us in most situations, it is government that writes down the rules for civil conduct (in

The Hawaiian word for government is aupuni – which also means an action of being “surrounded” or “enclosed”. If you think about it, government does surround us, and it should feel wonderful to us – like a hug from our family or taking a walk under the big blue sky. It should and does make

Some of us are committed to excellence in our corner(s) of government, even when un-informed politicians and lawsuits do their worst to make it inefficient and bogged down.  Good for us!  We are the backbone that keeps America running.  Join me in this discussion of quality in government, and next steps towards what we all